GeBBS Healthcare Solutions

  Enchantment … What does this word mean? Yes, it is a one-time act of creating delight. We all talk about enchanting self, enchanting others, enchanting a group of people, enchanting a nation, enchanting the world! What do you mean when you talk about client enchantment? Client enchantment is how you turn your everyday communication with your client into a charming experience that they will rave about. Client enchantment does not mean excluding yourself from the enchantment cycle, it means involving yourself in a higher level of engagement, respect, and trust that will occur over an extended period. Client enchantment is the key to success. This involves a higher level of engagement, integrity, respect, and trust, that occurs over an extended period. Client enchantment is the result of engaging in a set of customizable tactics and strategies and putting yourself in your client’s shoes. Always remember that for any competitive industry, and certainly our healthcare space, the cre...

With the vision of our management (AIT) Automate, Innovate, and Transform change is inevitable in fact it will be the only thing constant while we are on the journey of transformation. We all are facing change frequently and trying to lead through it gracefully whether it is an organizational change or tackling your team in a new direction or revamping skills. I do believe that initiating, implementing, and sustaining change is not an easy task but you need to lead effectively throughout the process of change.   With change comes conflict. A sudden change tends to create more conflicts against planned changes however it cannot be always a planned change, with the current pandemic we all are facing change every day be it personal or professional, nobody planned for it. So, how do you manage change and lead through a change that at times is ridden with conflict? The first important thing while leading through change is to not let change overwhelm you and your team. Don’t feel anxio...

  Digital transformation is more like a buzzword. Wherever you look around, people are talking about digital transformation. People correlate digital transformation more with technology. But digital transformation is also about the way you engage with your clients, empower your employees, optimize your operations, and finally transform your services. In this entire circle, technology is used to transform the way you do things. The ever-changing needs of businesses are encouraging enterprises to drive faster innovation, enabling modern progressive employee engagement models for delivering better customer-centric experiences.   Enabling access to key data and analytics, employees can help accelerate delivery, enhance quality, and improve customer satisfaction within the process. So, to transform your team and empower them in the digital future, follow the below steps: 1.   Crush the anxiety  – The first step to empower your team in the digital future is to accept autom...

  COVID-19 has forced all of us to go virtual. It has forced us to build a culture that encourages and supports virtual learning. Today learning has undergone a paradigm shift due to transformation in the workforce and business. Today most of the employees are working remotely hence virtual learning is the only solution to train remote employees and keep the ball rolling for building capabilities of employees. But how do we keep them motivated and make our teams learn virtually? Here are various tips and tricks which you can adapt to motivate your team towards virtual learning. So, let’s start: ·        Always emphasize on the benefits  – It is human nature to look out for benefits before investing time and energy. So always highlight what your employees will receive when they learn virtually or attend any virtual training. This will keep their motivation up and their attention focused on the learning. ·       Encourage your team to attend on...

  2020 was a roller-coaster year for everybody. While the individual contributors have their own different levels of pressure; on the other hand, if you are a manager handling a team, the pressure is diverse and difficult. It is because you have a dynamic role requiring you to keep switching positions. You have a responsibility towards your organization as well as your team. From achieving targets, keeping teams motivated, and extinguishing work-from-home burnout, to maintaining the balance between the personal and professional life, your decisions and actions require a very well thought and structured approach. So as a manager do you feel that you barely can do the work that you are hired for? Do you feel that things are piling up on your plate? And it is building a high level of stress and pressure? The good news is that you don’t have to go that far. If you follow a few tested tips and tricks to handle pressure, then you can get a lot done and at the same time utilize your extra...