Leadership Series | Empowering employees in digital future

 


Digital transformation is more like a buzzword. Wherever you look around, people are talking about digital transformation. People correlate digital transformation more with technology. But digital transformation is also about the way you engage with your clients, empower your employees, optimize your operations, and finally transform your services. In this entire circle, technology is used to transform the way you do things.

The ever-changing needs of businesses are encouraging enterprises to drive faster innovation, enabling modern progressive employee engagement models for delivering better customer-centric experiences.   Enabling access to key data and analytics, employees can help accelerate delivery, enhance quality, and improve customer satisfaction within the process.

So, to transform your team and empower them in the digital future, follow the below steps:

1. Crush the anxiety – The first step to empower your team in the digital future is to accept automation and digitization. Always remember that people are too valuable. The human brain is a vast institution of knowledge, creativity, emotional intelligence, and complex decision-making skills which can never be automated. I have found that digital transformations are being applied to augment not to replace human jobs.

2. Communicate digital transformation in the right way – I know that fears about digital transformation are rooted in the mind of every individual. This root grows stronger due to the lack of communication and lack of understanding of the role technology will play going forward. So as a manager work on these shortfalls and uplift yourself and your team.

3. Drive better awareness –Effective communication and openness are very important to drive & empower your team. Other than townhalls and Q&A with your team, also focus on conversations like how digital transformation can focus on individual employee’s experiences. Ask these questions to yourself and to your team – Where do I feel that I am wasting my time? Is that a repetitive task? What digital solution can help me to save that time?

4. Empower your teams to solve problems - Empower your team to be independent. Train and equip them properly, this will help them to change their mindset as well. Rather than viewing technology as employment replacement threat, they will start using it to enhance how they work by offloading cumbersome processes and accelerating business-critical ones.

5. Cultivate your talent – Always remember that you everyone is unique & different, and each person brings in uniqueness, style, and innovation to the table. Tap on those talents and cultivate them. Then check how technology can help unlock the full collective potential of your team and then work effectively together.

This is an interesting time in our history, amid the pandemic and uncertainties, where organizations should look to adopt digital transformations to enable truly digital workspaces.

Always remember that strong digital culture creates room for creativity and collaboration. So, do not just think of transformation as an IT exercise. Think about it as a people journey. Continue to empower your team to the digital future and help them become future-ready.

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